Uk Orders-
I ship with Royal Mail and only use first class postage, there are two options, tracked (£3.95) or signed for (£4.25), they should all take the same amount of time to be delivered, my items are sent in large letter boxes so fit through a standard letter box, you will receive a shipping confirmation email once shipped with any tracking info.
International orders-
I ship anywhere in the world that the uk Royal Mail sends to, the international shipping is tracked and you will receive a tracking number via email once shipped. International Shipping is £11.25. I hold No responsibility for any Customs/tax's.
Packaging-
I only use biodegradable packaging, I try and keep my packaging minimal to reduce the postage costs to an absolute minimum cost, my items are packaged in heavy duty large letter cardboard boxes, and I use the wood chips from my carvings as packaging In the box, which includes a handwritten thank you paper card, and all is sercured with eco heavy duty brown paper tape, all the packaging can be composted or makes a great fire starter! The Box comes in a Compostabel postage bag so once removed it is ideal to give as a gift in the box!
Returns-
I will only accept returns if the item arrives visibly damaged from transit, if the item is not the size, shape,depth, length etc that you were wanting/expecting it to be then I can't offer a refund for this, all my work is unique in every way possible, for example I don't make my Scoops to any specific size dimensions they are all different so if your after something very specific please contact my before purchasing!